Location: Financial Center

Qualifications / Description:
Provide quality service to the sales team to handle support paperwork for member sales. Responsible for gathering background information on loan or new account information, completing paperwork and setting up the closing details.

Essential Duties and Responsibilities:

• Provide professional, prompt, efficient, and accurate service in the processing of member paperwork. This position is detail orientated with a high need to speed and accuracy
• Responsible for day one paperwork on new member deposit accounts
• Responsible for creating loan files and completing support documents
• Responsible for scheduling loan closings, apprising applicants of all pertinent loan data, including but not limited to the disclosure of terms, payment amounts, dates, methods of repayment and insurance available or required
• Responsible for accurate document preparation, computer input, check handling and balancing of same on a daily basis
• Forward follow-up documentation/information to place of disbursement or central processing for completion
• Complete all closing paperwork and file in the appropriate locations
• Recommend changes necessary for improved efficiency and service to our members
• Maintain familiarity with credit union policies and procedures as contained in all manuals pertinent to job duties to ensure compliance with State and Federal laws and regulations

Required Knowledge, Skills, & Abilities:

• Knowledge of all credit union products and services
• Knowledge and ability to use intermediate math skills (calculations and concepts involving decimals, percentages, fractions, loan payment, debt ratio, loan-to-value etc.)
• Skilled in Microsoft Office applications
• Ability to be detail oriented and accurate
• Ability to attend appropriate local/regional educational seminars
• Must have advanced typing skills
• Ability to operate a variety of office equipment required
• Ability to be flexible, prioritize, organize and multi-task
• Ability to communicate effectively in written and verbal form with employees members regarding credit union services and identify members’ needs quickly to resolve problems efficiently while maintaining member satisfaction

Education and Experience:
This position requires a high school education and two years of experience in a financial institution.

Location: Grafton

1 Part time 15-19 hours per week position
1 Full time 40 hours per week position

Qualifications / Description:
Performs member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing with the proper identification of the credit union member.

Essential Duties and Responsibilities:

• Performs member transactions
• Maintain cash drawer
• Cross-sell all products and services
• Provide members with account status
• Assist members in closing accounts
• Assist with recording and balancing of various accounts
• May serve as a mentor to new tellers
• Skill at being a professional with well-developed interpersonal skills necessary

Required Knowledge, Skills, & Abilities:

• Cash handling and customer service experience required

Location: Financial Center

Qualifications / Description:
Responsible for the maintenance and repayment of delinquent loans and credit cards.  Maintain proper follow up on accounts. Assist manager in NSF collection and property tax collection.  Maintain accurate records utilizing manual or electronic methods.

Essential Duties and Responsibilities:

• Contact delinquent members by telephone, field calls and mail to determine the reasons for delinquency
• Assist in developing plans to bring accounts to a current status
• Respond to telephone calls regarding payment notices and delinquent accounts
• Investigate possible errors on credit reporting of loan information
• Process claims upon death of member for any debts owed
• Maintain detailed written records
• Calculate and correct payments for errors on loan accounts
• Perform skip-tracing duties as required and directed, which may include securing credit reports
• Determine when loan collateral should be repossessed
• Serve as liaison with attorneys or agencies in handling repossession of collateral
• Process and maintain all legal documents on accounts
• Maintain accurate and organized files on all bankruptcy and insurance claims
• Attend hearings and coordinate with trustees for all bankruptcy filings
• Maintain monthly and quarterly reports for the board of directors and management
• Assure proper levy processing is completed
• Cross train in direct manager’s duties to fill in as needed

Required Knowledge, Skills, & Abilities:

• Knowledge of collection policies and procedures
• Knowledge of all applicable collection laws and regulations required
• Knowledge of all credit related insurance products, GAP and Extended Warranties
• Knowledge and ability to use intermediate math skills (calculations and concepts involving decimals, percentages, fractions, etc.)
• Skilled in Microsoft Office applications
• Ability to attend appropriate local/regional educational seminars
• Ability to be flexible, prioritize, organize and multi-task
• Ability to drive common vehicles with standard and automatic transmission
• Ability to be a professional with well-developed communication and interpersonal skills
• Able to trouble shoot and problem solve with little or no time to prepare
• Ability to work independently and in a team environment
• This position requires independent, logical thinking skills
• Ability to be compassionate and separate one-self from the job

Education and Experience:
This position requires a high school education and three years experience in a loan servicing or collection department. Financial background is preferred.

There are many administrative and contractual responsibilities placed on Kohler Credit Union as a government contractor. To remain in compliance with our Affirmative Action Plan, every resume and application received at Kohler Credit Union must be documented and all applicants surveyed for their race, sex, disability, and veteran status. For these reasons, Kohler Credit Union has adopted the following applicant procedures.

• Applicants and resumes will be accepted ONLY when there is an opening and/or listed position.
• All applicants must specify the job(s) for which they are applying. Applicants may not indicate "any job" on the application form.

For your convenience there are six easy ways to apply at Kohler Credit Union:

• Apply online with our online employment application
• Email your resume with salary history and references to kcuhr@kohlercu.com
  (Send as either a Microsoft Word or Rich Text document)
• Fax your resume to (920) 451-2215
• Mail your resume with salary history and references to:

  Human Resources Department
  Kohler Credit Union
  850 Woodlake Road
  Kohler, WI 53044

• Apply in person at the above address Monday through Friday, 9:00AM - 5:00PM
• Complete an application at any one of our locations in Sheboygan, Kohler, Plymouth, Howards Grove, and Saukville.

KOHLER CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER