MEET KACIE!
Your New Virtual Assistant
A new way to get support is here. Kacie makes it faster and easier to get answers, find resources and complete everyday banking tasks.
Kacie is available 24/7 through voice and chat.
What Kacie Can Help You Do
- Check your account balance
- Find loan rates
- Explore accounts, loans, or services
- Get help navigating digital banking
- Move money across your accounts
- Make a loan payment
- Get answers to frequently asked questions
Note: Some account information requires secure identity verification.
Reach Kacie Your Way, Anytime
- 24 hours a day, 7 days a week
- Through website chat
- When you call us at 888.528.2595
Personal Service Is Still at the Heart of What We Do
Here to Make Banking Easier
Our new virtual assistant is designed to make getting help easier, not replace the people who serve you.
Real People, When You Need Them
You’ll always have the option to connect with a member of our team and receive the friendly, personalized service you know and trust.
More Time for Personalized Support
By handling routine banking requests, Kacie will allow our team to spend more time providing the personalized support needed for more complex questions and financial needs.
Same Voice Banking Services.
Easier Experience.
Kacie has replaced our previous telephone banking service, Call KCU, with a more natural, conversational voice banking experience.
You still have access to the same self-service banking features you know and trust. Simply call our main phone number, and Kacie will help you complete your banking tasks quickly and easily.
Whenever you need personal assistance, our team is always available to help.
Frequently Asked Questions
Need a hand? We're here.
What is Kacie, KCU’s virtual assistant?
Kacie is KCU’s virtual assistant, designed to make getting banking help faster and easier. Using artificial intelligence (AI), Kacie can understand questions and requests, provide helpful information, and assist with common banking tasks through voice and chat.
How do I access Kacie?
Kacie is available 24 hours a day, 7 days a week through website chat and when you call us at 888-528-2595.
Is Kacie secure?
Yes. KCU utilizes secure technology to help protect your information. Please note that certain requests require identity verification before account information can be accessed or shared.
Is my information private when I use Kacie?
Yes. Your privacy remains a top priority. Interactions with the virtual assistant will be handled using secure systems and in accordance with our privacy and information security practices. View our privacy policy Privacy Policy.
Can I still talk to a KCU team member?
Absolutely. Kacie is designed to make getting help easier, not replace the people who serve you. If you need additional assistance or prefer to speak with someone, you can connect with a member of our team for personalized support.
What banking tasks can Kacie help with?
Kacie can help with common banking questions and tasks, including checking your account balance, finding loan rates, making loan payments, moving money between your accounts, exploring KCU products and services, and getting help with digital banking or navigating our website.
Some account information requires secure identity verification.
What can’t Kacie help with?
Some requests are best handled by a member of our team, including complex account issues, fraud or dispute concerns, personalized financial guidance, and requests that require additional review or verification.
If Kacie can’t assist with your request, you’ll be connected with the appropriate member of our team.
What happened to Call KCU telephone banking?
Kacie has replaced our previous telephone banking service, Call KCU, with a more natural, conversational voice banking experience.
You still have access to the same self-service banking features you know and trust. Simply call our main phone number, and Kacie will help you complete your banking tasks quickly and easily.
Whenever you need personal assistance, our team is always available to help.