Fraud & Security
Kohler Credit Union uses secure technology and monitoring tools to help safeguard your accounts and personal information while providing helpful guidance and resources to keep you informed about suspicious activity.
How We Help Protect You
Identity Verification
Secure verification helps protect your account information during sign in and account access.
Fraud Monitoring
Real time monitoring tools help detect potentially suspicious activity.
Member Support
Our Member Services team is here to help with account security questions and concerns.
You have access to built-in tools that give you visibility and control:
Real-time alerts for account activity
Card controls to lock or manage your card
Secure messaging within digital banking
Credit monitoring and alerts
Think You’re Being Targeted?
If you receive a suspicious email, text, or phone call claiming to be from Kohler Credit Union, do not respond or provide personal information.
Contact Member Services if something doesn’t seem right. We’re here to help you verify suspicious communications and protect your accounts.
How to Protect Yourself
- Kohler Credit Union may contact you to verify transactions or provide secure account related information. We will never ask for passwords, login credentials, or full personal information by phone, text, or email.
Keep These Security Tips in Mind
- Avoid sharing personal or account information for unexpected requests
- Be cautious of unfamiliar links, attachments, or messages
- Verify requests for money transfers or account changes before taking action
- Enable account alerts
Simple Steps to Stay Secure
- Keep devices, browsers, and security software up to date
- Use strong, unique passwords for your accounts
- Only add software to your mobile device from the Apple App Store and Google Play
- Never share PINs or verification codes
- Monitor account activity and statements regularly
Act Quickly On Suspicious Activity
- Contact Kohler Credit Union immediately if you believe your information has been compromised.
- Lock or manage your card through Digital Banking
- Review recent account and card transactions carefully
- Update passwords and security settings on your accounts
If You Suspect Fraud or Identity Theft
- Contact your financial institutions and report any suspicious activity or compromised accounts
- File a report with your local law enforcement agency and the Federal Trade Commission (FTC)
- Visit IdentityTheft.gov for recovery resources, reporting tools, and additional support related to identity theft
Protect Your Credit
A credit freeze limits access to your credit report to help prevent unauthorized accounts from being opened in your name.
Fraud Alert
A fraud alert asks lenders to verify your identity before opening new accounts. Alerts are free and can be renewed as needed.
Contact each credit reporting agency directly to place a freeze or fraud alert.
How to Avoid Scams
- Requests for personal or account information
- Urgent messages pressuring immediate action
- Impersonation of trusted businesses or financial institutions
- Unexpected payment requests or payment changes
- Attempts to access accounts using stolen credentials
Stay Informed
Awareness is an important part of fraud prevention. Explore helpful updates, tips, and resources designed to help you recognize and avoid scams.