COMING SOON
A New Way to Get Support
We’re introducing a virtual assistant to make it faster and easier to get the answers, information and resources you need.
Kacie will be available 24/7 through voice and chat channels.
Stay tuned for more details.
Same Services.
Easier Experience.
A New Voice Banking Experience will Replace Call KCU
Our virtual assistant, Kacie, will enhance the way you access voice banking. A new voice banking experience will replace Call KCU.
You’ll still have access to the same self-service banking features you know and trust. Simply call our main phone number, and Kacie will help complete your banking tasks quickly and easily.
What Kacie Can Help You Do
- Check your account balance
- Find loan rates
- Explore accounts, loans, or services
- Get help navigating digital banking
- Move money across your accounts
- Make a loan payment
- Get answers to frequently asked questions
Note: Some account information will require secure identity verification.
Reach Kacie Your Way, Anytime
When it launches, our virtual assistant will be available:
- 24 hours a day, 7 days a week
- Through website chat
- When you call us at 888.528.2595
Personal Service Is Still at the Heart of What We Do
Here to Make Banking Easier
Our new virtual assistant is designed to make getting help easier, not replace the people who serve you.
Real People, When You Need Them
You’ll always have the option to connect with a member of our team and receive the friendly, personalized service you know and trust.
More Time for Personalized Support
By handling routine banking requests, Kacie will allow our team to spend more time providing the personalized support needed for more complex questions and financial needs.
Frequently Asked Questions
Need a hand? We're here.
What is Kacie, KCU’s new virtual assistant?
Kacie is a virtual assistant that provides automated support using artificial intelligence (AI) to understand your questions, interpret your requests, and access the information needed to help you complete banking tasks and find answers.Kacie is a virtual assistant that provides automated support using artificial intelligence (AI) to understand your questions, interpret your requests, and access the information needed to help you complete banking tasks and find answers.
How will I access Kacie?
When it launches, our virtual assistant will be available 24 hours a day, 7 days a week through our website chat and when you call us at 888-528-2595.
What is happening to Call KCU telephone banking?
Our virtual assistant, Kacie, will enhance the way you access voice banking. The current telephone banking service, Call KCU, will be retired.
You’ll still have access to the same self-service banking features you know and trust. Simply call our main phone number, and Kacie will help complete your banking tasks quickly and easily.
Whenever you need personal assistance, our team is always available to help.
Will Kacie be secure?
Yes. KCU utilizes secure technology to help protect your information. Please note that certain requests may require identity verification before account information is shared.
Will my information be private when I use Kacie?
Yes. Your privacy remains a top priority. Interactions with the virtual assistant will be handled using secure systems and in accordance with our privacy and information security practices. View our privacy policy.
Will I still be able to speak with a KCU team member?
Absolutely. Kacie is here to make it easier to get help, not replace our team. If you need additional assistance or prefer speaking with someone, you can easily connect with one of our team members during normal business hours.
What banking tasks will Kacie be able to help with?
Kacie will help answer questions and complete common tasks, including checking your account balance, finding loan rates, making loan payments, moving money across accounts, getting online banking guidance, and navigating our website. Please note that identity verification is required for certain account information. Kacie will help answer questions and complete common tasks, including checking your account balance, finding loan rates, making loan payments, moving money across accounts, getting online banking guidance, and navigating our website. Please note that identity verification is required for certain account information.
What won’t Kacie be able to help with?
Some requests are best handled by a member of our team, including complex account issues, fraud or dispute concerns, personalized financial guidance, and requests that require additional review or verification.
If Kacie can’t assist with your request, you’ll be connected with the appropriate member of our team.