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Frequently Asked Questions

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What do I do if I lost my credit/debit card?

To report your Debit card lost or stolen during normal business hours call 888-528-2595. The KCU representative will mark the status of the card lost or stolen immediately. Additionally, you will want to request a new debit card. A new PIN will be assigned to your debit card, however, you may customize your PIN once you receive the new card and PIN mailer.

To report your credit card lost or stolen after hours call Elan at 800-558-3424 for consumer cards and 866-552-8855 for business cards.. To report your debit card lost or stolen after hours call 800-236-2442.

Generally it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the member service representatives for alternative delivery options.

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